Welcome to a weekly feature on the Delta Points blog. Each week this series covers in a “rookie” way either a Delta or travel related theme and attempts to break down to a basic level each topic. You can read up on all the previous posts HERE. Now on to this week’s feature.
The above is what we all want to see in our inbox. After all, medallion upgrades are one of the biggest reasons for attaining the highest medallion levels with Delta. But there are a great many things that can happen to prevent said upgrade from happening and some of them can be your fault!
One of the simplest mistakes you can make is, while tinkering and booking, you in some way on some screen end up not picking that you want to request an upgrade. You may be saying in your head right now – well DUHHH – I would never NOT want an upgrade so if for some reason I have not selected this it is Delta’s fault. Well maybe, and it is true you have to be careful as depending on what you select the default can change so it is not requested. The crux of the matter is you need to make sure either you or Delta does not in some way unselect that you do indeed want to have the upgrade option.
Now even if you have done all of the above there are things that can happen that can result in you not seeing the above that is “Medallion Upgrade Requested“. You instead see the words “Upgrade Eligible“. The latter means you are not going to get an upgrade unless you do something more than stare at the words on the screen
You at this point in this little narrative may be saying something like:
“This exact thing happened to me and it was not my fault and I had selected all the right stuff and Delta still tricked me out of my upgrade“!
OK, I agree with you, but it is still your fault (don’t’ shoot the messenger I am just here to help you remember). You see, I too have had this happen to me, but I check my itineraries more often than Delta devalues their frequent flyer program (that happens a lot if you did not know). So, when I see “Upgrade Eligible” all of a sudden show up due to say a schedule change or other ticket issue I tweet away to @DeltaAssist and they fix it for me in no time flat.
Also there are times where Delta will show you are “Upgrade Eligible” when you are clearly not. Unless something HUGE has changed over this week that I missed, Delta does not give free international upgrades nor is there a way to get an upgrade on a CRJ200 (other than taking a bus). So just because you see a possible upgrade don’t expect one in all cases until the ticket is issued and you can see what you have. Plus, there is the sorta – kinda – maybe JFK-LAX/SFO/SEA situation where it will show NOT upgrade eligible when booking, after booking, but we know that Diamond & Platinum medallion on revenue tickets DO have a sorta – kinda – maybe either 6 hrs before or after or whatever whoever says you do or automatically – PHEW!
Oh, and then we have our dearest cousins who are a rung below, the Silver Medallion, but shockingly, depending on the day and route you fly, do truly have a shot at a few upgrades now and then. Be sure when you check in if you see the above you do request you would like an upgrade and then hope no one else with any color medallion card is flying that day. Before you scoff at this there have been many flights I have been on over the years where there have been empty 1st class seats and those could have been filled with Crossover Reward Platinum elites!
The last one is making sure, since the Delta AMEX Reserve card does have an impact on upgrades, is in your Delta profile and correctly shows up in Delta.com. If you don’t see it listed you need to get this fixed to have it help you!
So there you have it for your this week’s rookie lesson on making sure you are turning left and sitting in front of the curtain on your next flight rather than digging for a HOOU in the back of the jet!- René
Editorial Note: This content is not provided by American Express. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed by American Express.