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Almost a year ago I put up a post about using Twitter to contact Delta because the team of reps at @DeltaAssist are some of the BEST at Delta. That post needed an update as much of the graphics and such has changed. Also, no matter what your status, you can get home run service with them. @DeltaAssist is fully integrated into the Delta phone APP so I urge you to sign up for a twitter account if for no other reason than to utilize it.

If you have never used twitter it is like texting on your phone. It really is that simple! But how do I sign up. Here are the step by step directions.

1) Go to It should look like this:

twitter first page for new account

Then the next part of the signup page where you fill in your data:

twitter12) Once you pick your name, and confirm the email your account is ready for the next step

twitter 2

3) You now search for those you want to follow. Good choices would be: DeltaPoints, DeltaAsssist, Delta & BoardingArea


4) Other good ones would be: Skyteam, KLM, Air France and maybe your local airport!


5) The next few steps you can do or just click on the “SKIP” and do them later on.


6) Then, you will want to tweet to @DeltaAssist:  “Please follow ME for a DM”   (Direct message). The tweet you are doing everyone on the planet can see so never at this point give out any of your personal info yet. Just tweet them to follow you for DM!

twitter 10

5) You will soon get an e-mail that @DeltaAssist is following you. Next, you can Direct Message them and ONLY they will see your information.


6) Now to start a DM you click on the New Message button:


7) Then, you leave the @ symbol off at this point and just type in DeltaAssist and you should see it pop up:


Keep in mind with twitter you only have so many characters you can type. You can type 2 or 3 messages if you want but it is better to keep in short. What you can do to HELP them is do as much of the work before hand. I will give you a simple fictitious example that will make the point. Say you have:

  • DL1234 from ATL-DTW at 4:PM connecting to DL4321 from DTW-MSP at 6:PM
  • It changes so now you depart ATL at 5:50 getting home to MSP at 11:PM! – Ugg
  • You check and find a direct flight DL7777 ATL-MSP departing at 3:PM getting in at 5:PM

So, armed with all that info, you DM (direct message) @DeltaAssist with your PNR, your Skymiles number and the info and it would go something like this:

Hello! I have a schedule change that will not work. Can I please change to DL7777 on 31DEC2012? My PNR is GF23H4 my SM# is 9999999999″

sending a twitter dm message to deltaassist

And you should soon get a DM back as well as an e-mail that says:

“Sure, we are happy to be able to help you with that change. We have sent a confirmation e-mail to you and you can log in to to verify.”

It really is that simple. These people are just the BEST. It is quick & efficient. They will not do crazy things for you but if it is at all possible to get done what you want they will get it done. I know some are uncomfortable learning new stuff but this and the phone APP are worth the stress to learn. I have added this post to the “Essentials” tab and please never hesitate to e-mail me if you have any question about this or anything else I can help you with (Delta related that is)! – Rene

PS – no smart phone? You can STILL us @DeltaAssist HERE!

Editorial Note: Any opinions, analyses, reviews or recommendations expressed in this article are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed by any card issuer.

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Posted by rene | 27 Comments

27 Responses to “A beginners guide to use @DeltaAssist with Twitter – a simple how-to guide!”

  1. Brian says:

    Sorry, newbie. What is PNR and SM# ? Thanks!

  2. Delta Points says:

    @Brian – sorry pnr = person number record or you itinerary and skymiles number.

  3. I love delta assist – and lots of the customer service groups on twitter. Sometimes, if I’m in the plane and on @gogo, I know of a problem before I even land, and can start having booking changes made via Delta Assist.

  4. Tom says:

    Thanks for this!

  5. stils says:

    @deltaassist is by far the best twitter customer service I’ve seen. It is usually the easiest way to get delta to do something for you. You don’t have to wait on the phone and they are extremely helpful.

  6. FEV says:

    This was really helpful. I’ve done the steps above – and hope I don’t need to use them. But, if I do get into a situation, your detailed “how to guide” will definitely make a difference.
    Thank you!

  7. Alex says:

    I fly both Delta and USair and their twitter apps are extremely effective. I wish a few other airlines would follow suit.

  8. dale m says:

    appreciate the step by step as a newbie to Twitter

    STEP 5 — this “email” will come to you ON Twitter, or your personal email contact account (like gmail) that you provided Twitter when you signed up??


  9. Delta Points says:

    @Dale – Yes you got it. Sorry try to make things clean and sometimes they are so ONLY in MY head ;-) Thanks – Rene

  10. Harlan says:

    @deltaassist has some of the greatest, most empowered agents. Seems to take a little longer to get a response lately but have used them in-flight many times. One of Delta’s “hidden gems!”

  11. Glenn says:

    Tweet Delta Assist was most useful and favorite.

  12. JR says:

    Thanks for the instructions!

  13. [...] Originally Posted by notzac Better than I thought then would it make sense to find someone at ATL to ask when I arrive there from SFO to double-check? If I have to pay I would rather pay online for the cheaper price.. I haven't paid for a bag on DL in some years but I'm 99% certain that DL no longer offers a discount for paying baggage fees online… Sorry AMEX will get you 1 free bag on that ATL-AVL flight. The others you should get 3 free bags for being in FC on at least one leg of the trip. Rene over @ Delta Points has a great FAQ on using twitter to contact DL. It really is simple. I created a Twitter account solely to talk to DL……-how-to-guide/ [...]

  14. [...] Agreed that mentioning the deafness to the GA muddied the waters, but I can see why he mentioned it; more to explain why OP wasn't asking for the upgrade himself but I think the GA missed that point. Perhaps when your partner presented both BPs to the GA, the companion's BP (with no status) stood out to her and she processed them both as non status. In any event, the upgrade game is fraught with obstacles and ever changing rules. You have to be vigilent. Sometimes even when you tick "request upgrade" it falls back to "upgrade eligible" which is not the same thing. For future trips, this has worked for many of us in solving problems, literally "on the fly". I've had success in solving problems in as little as 5 minutes.…-how-to-guide/ [...]

  15. [...] Any help would be appreciated such as a SDC request, Compliment, irrop rebook, etc.. Thanks!…-how-to-guide/…-a-smartphone/ __________________ Great tips for DELTA [...]

  16. [...] will toss in a Delta Points luggage tag as well! If you don’t use twitter yet, shame on you! HERE is how you join (if for nothing else to use DeltaAssist) – [...]

  17. [...] but am confused. I opened a Twitter account today, but do not need deltaassist help yet.…-how-to-guide/ I understand that the Tweeting has to be done in a DM. In order to do that, I have to have [...]

  18. [...] is among the best in industry. Our Skyclubs are very nice and offer reliable free WiFi. Our @DeltaAssist on twitter offers very good service and our elite line reps are, most of the time, very good and [...]

  19. [...] Yours truly and a bunch of the BoardingArea crew will be at the Freddie Awards tomorrow night! I will be tweeting all about it and I hope you can follow me on TWITTER and enjoy the festivities (not on twitter yet – find out how HERE)! [...]

  20. uclalum says:

    GREAT POST. Per your suggestion I signed up for twitter for nothing else than this, but still didn’t know how to use it.

  21. Delta Points says:

    @uclalum – just play a few times before you use it for real. @DeltaAssist is happy to let you test and play!

  22. […] stay did not start well but in yet another lesson of the value of Twitter and social media, things went from almost checking out to an outstanding stay and I would stay at […]

  23. Don George says:

    Help! I have a twitter account and @DeltaAssist is following me. I have an iPhone and I have all the features on my screen that you show in your example (Home, @Connect, #Discover, Me, the Search Box, and Write) — everything EXCEPT the “gear” symbol that allows a drop down box to choose “Direct Message.” To the best of my knowledge, my Twitter App is up to date. Where is my dropdown box hiding for me to choose “Direct Message?” Thanks, Rene!

  24. […] how many Diamonds are on another flight I want to change to. To my knowledge, only phone reps and @DeltaAssist have access to this info but will share it with you if you ask. So, you could ask say: “How […]

  25. […] it would go into digital never-never land. Now, it seems, they have some folks at the outstanding @DeltaAssist checking over when you do tweet to @Delta and are responding in a light hearted way. […]

  26. […] off, complaining to @DeltaAssist doubtfully will help unless it is something under their control like seats or flights or such. Most […]

  27. […] tweeted to DeltaAssist and they said they could put it in but the Skyclub would have to have the final OK. No problem on […]

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Editorial Note: Any opinions, analyses, reviews or recommendations expressed on this page are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed by any card issuer.