The topic of bumping and our beloved airline continues to make my blood boil. From my questions to readers about Delta standing firm on $200 ETV’s, there was some interesting feedback from you all and I thank you.
I hope to get more info from CORP soon but for now I did have a friend forward me part of an e-mail that came from customer service. Most of it is the same verbiage as on the paper printed when you are bumped but the 1st part is not. Take a look at the below:
Generally, customers who have volunteered for Denied Boarding Compensation (DBC) vouchers during check-in are selected from the lowest to the highest bid. If an insufficient number of passengers volunteer, Delta may involuntarily deny boarding to one or more customers on the oversold flight according to our boarding priority rules.
However, boarding priority factors may include, but are not limited to,
- A passenger’s time of check in.
– Whether a passenger has a seat assignment before reaching the departure gate.
– The fare paid by a passenger.
– A passenger’s frequent flyer status.
– If our agent is unable to find alternate flight protection without significant inconvenience to a customer.
– A passenger’s disability or status as an unaccompanied minor.
Delta will not, however, involuntarily deny boarding to the following passengers.
- Passengers with special needs including physically disabled passengers, unaccompanied minor children, and aged or infirm passengers.
– Passengers holding tickets for confirmed space in the First or Business Elite cabin and/or SkyMiles members identified with an EP Elite status designation.
– Customers with a status of Diamond, Platinum, or Gold Medallion.
– U.S. military personnel traveling on official orders
– Employees on urgent company business or emergency travel such as a crew member needed to cover an assigned flight.
I have always suggested to sign up for a Skymiles account before you fly to move up the list to not get forced off a flight. But, as we can see, unless you are GM+, it will not help you much.
What really intrigues me is the fact that Delta is now STATING that they will take a lower bid offer over you volunteering at the gate. While I can not fault Delta for trying to save money on oversold flights, this sure seems to be a race to the bottom of compensation. I am still stunned they can get anyone off a plane for $50-$200! Ugh – René
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