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I love our airline. We all know it is totally and utterly crazy, but I love them. I love their “IT”. Do I love it because it works like a perfect & well oiled machine? NO! We all know that is not true. I love it just because it is so silly that you can, with some work ( & another 3 hours of my life ) get anything done if you get the right rep.
Ready for this ride? I ask you please keep your arms and legs inside the car at all times for your own safety!
Here is where the ride gets a bit bumpy. I attempted to do what I did in June by holding lots of one way segments all in low level. The AZO-DTW-YUL were coach as they are all CRJ 50 seaters! Found 25k coach seats. Then found one way YUL-CDG-AMS-GOT held that and the same on the return 100k low level biz. Then the YUL-DTW-AZO part back again in coach 25k no space in 1st on the CRJ-700 in that segment. Should price out at 100,000K right?
When I called the 1st rep, who was a bit confused about what I wanted to do, some of my work backfired. The international return part was now gone due to my hold. Rats! But she found the same flights next day. Fine, let’s do it. But, it was pricing 125,000K each. Where was the problem? For some reason the domestic part was pricing as a separate ticket. The rep said it was a “steal” at 125,000 points. (yeah right – not!). So I asked her to just hold it and thanks for the work.
So I wait for an hour. Call back, tell the rep I need to speak directly to international reissue. If you have never talked to these people, they are just the best. I do not know how they do what they do, but they sure do it. The rep gets it done for 100,000k each! SWEET! So how did she do that? She said, well I see that you have the Delta Reserve card and both you and your wife are medallion’s after all and she felt that if business class seats had been available on the CRJ’s it would have priced properly so that was not my fault and she convinced the Skymiles desk of that! (uhhh, ok, thank you?!) If you are giggling over that, I was too and I’m still smiling now.
What to take from this. I opened with the fact that I LOVE the Delta “IT”. When a computer system is as totally and hopelessly broken as the current Delta one is you can, with work, always find someone to do anything if they are just in the mood to do it for you!
BTW, I have ZERO intention of flying the insane above route even though I really do want to have a chance to test out the Air France business class product. But, since I am 10+ months out, I will wait for, yes, say it with me class, the mighty schedule change to happen and then pick the perfect flights I always fly! – René
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