Who didn’t get any of Delta’s 1.1 Billion in profit sharing? Many wearing Delta colors!

This post contains references to products from one or more of our advertisers. We will receive compensation when you click on links to those products. For an explanation of our Advertiser Disclosure, and advertiser partners, such as American Express, visit this page.

delta proft share

Last month Delta took out full page ads in major newspapers. They YELLED from on high everywhere they could how they have, in the past year, been able to pay out what amounts to about 2 months wages in profit sharing for Delta employees. This is, of course, thanks in part to selling huge amounts of SkyMiles to American Express, also charging a mind numbing amount of fees for bags and ticket change fees, 1st class up-sells, $29 Skyclub fees and more.

But you know who did not take part in this profit windfall? That would be all those folks who are not employed by Delta but often are wearing Delta “colors”. Wait, what? Like who? Let’s go down a short list of examples.

  • Many of us spend a great deal of time flying for the regional airlines. Yep, if you see Delta connection on the side of the jet it is not what we call mainline Delta and it is not Delta at all even though it “looks” like Delta. So, none of them are taking part in this massive profit sharing. Nice right?
  • I really respect and appreciate my local SBN station staff. I know them and fly out of my local South Bend airport a bunch each year. Many of them are basically paid minimum wage and work really long hours and wear many hats. None of these folks work for Delta and did not take part in the Delta bonus payday, but each day work REALLY hard to “represent” mother Delta.
  • Next, those high pressure and sometimes pushy Skyclub bar tenders – they don’t get any of the big bucks as they are also outsourced, but that may also explain their sometimes poor attitudes. I would rather have the old self serve bar but that is maybe just me.
  • What if you need wheel chair assistance? Those folks are NOT Delta either. They help you and often times push you in a DELTA branded wheelchair, but they don’t work for the airline and get a piece of the profit sharing pie. Keep that in mind when you tip them.
  • Skycaps are contracted out by Delta. So these folks, who sometimes get dumped even after being in Delta advertizing, do not get any bonus payouts either. Do think about tipping these folks as they are also low on the payment scale.
  • Cleaning crews. I know we don’t see them that often (if they are there at all) but they are contract folks that have very little time and do what they can to clean up a jet but do not get any profit sharing either.
  • Ground staff more and more outsourced. A growing trend, that we see in places like DTW, is that ground crews are NOT Delta people. They are working in all kinds of nasty weather but none of them get big bonuses from mother Delta.

We could keep going and going but I hope you see my point here. Delta is very proud that deserving Delta people got a nice bonus check last month, but do keep in mind how many folks are working equally hard for us and do so for so much less (even if they “look” like Delta people)! – René
.

Gold-Platinum-Reserve Delta SkyMiles®
Credit Cards from American Express®
Click HERE for more info

 

#AVgeek photos from my latest Delta Mileage Run – Gosh flying is fun.

This post contains references to products from one or more of our advertisers. We will receive compensation when you click on links to those products. For an explanation of our Advertiser Disclosure, and advertiser partners, such as American Express, visit this page.

 

nd bears at SBN

I just thought I would toss up a bunch of my favorite #AVgeek photos from my latest fun that is still ongoing after my unexpected overnight in MSP.

ice water clouds land lake MI on way to dtw from msp

ice near shore lake MI

so cal on the way to lax

lax airport

readers being picked up by porsche lax

climbing out of OAK CA delta points blog

golden gate bridge from Delta points blog

early am out of msp

landing in msp delta

I have LOTS of information on the way from this run covering the new Comfort+ service, how FAs are thinking about the IAM union vote and just so much more. Stay tuned! – René
.

.

Gold Delta SkyMiles®
Credit Card from American Express®
Click HERE for more info

 

Once again Delta steps up: information, re-booking, hotel & begrudgingly more!

This post contains references to products from one or more of our advertisers. We will receive compensation when you click on links to those products. For an explanation of our Advertiser Disclosure, and advertiser partners, such as American Express, visit this page.

pizza lunch delta 1st class

If you have not been following along with my adventures this week on twitter you missed out on my latest Delta Porsche ride and the fact that I was delayed due to a mechanical issue out of LAX to MSP. And not just a small one.

You see about 20 of us boarded 1st class and then they halted boarding. The crew was great. They started service and told us we may have to hang around on the jet for while. They even started the IFE. Let me see, 1st class service and entertainment and I can still use my phone – this is my kind of delay! :-)

Anyway, as it turns out, we had to deplane, but we could leave our stuff on the plane. We got all exited and after a bit it turns out we must take our stuff OFF the plane as they have to tow the jet to the hanger. When I re-boarded to grab my stuff I saw the left side “dashboard” (for lack of the correct word) of the jet is dissembled and leaning outwards . Ruh roh!

stuff from the delta ground hoou card

Now the pilot, FAs and the gate agents were really great. They gave us frequent updates. They even brought out the HOOU cart with drinks and goodies! But once the delay was going to be well over an hour I headed for the LAX XpressSpa (why not right).

Bottom line was they were all really great and did a good job of keeping us up to date and offering ideas for re-booking and how to do so since there were only so many at the gate. I just used the fly Delta APP to find what my options were then called the medallion line and saw I would have to overnight in MSP and go out in the AM. No big deal.

hotel voucher delta march15

The folks at LAX promised all would be taken care of and if we need it a hotel would be provided in MSP. And you know what, as we deplaned there were no less than FOUR reps at the desk and hotel vouchers already printed and ready to go. It seemed to me (yeah I checked a few other vouchers) like Medallions got a nicer hotel than non-medallions btw!

2x10 meal vouchers from delta march 2015

The only thing missing was food vouchers for such a long delay. But I knew from experience to go find a redcoat. I did that and she told me they can not do that anymore. I told her I KNEW she could still do so for medallions especially for Diamonds. She said well all right then and with the help of another redcoat out popped 2x$10 vouchers for me.

Lastly, since I hold the IHG Chase card, I am a Platinum IHG guest ;-) . Even on a hotel voucher I worked it out to get free breakfast for me at the hotel I stayed at. #Winning.

So what to take from this. Delta is good and true to their word and is working HARD to make things right when things go wrong. But they are also being cheap where they can so it us up to you and I to get the “rest” of what we should get during IROP situations! – René

.

Gold Delta SkyMiles®
Credit Card from American Express®
Click HERE for more info

 

My first UBER / SPG points have posted & some interesting information.

This post contains references to products from one or more of our advertisers. We will receive compensation when you click on links to those products. For an explanation of our Advertiser Disclosure, and advertiser partners, such as American Express, visit this page.

uber credit for spg stay on free ride

This past week I enjoyed the inaugural Delta 1st class service from South Bend. Rather than just fly to Detroit I flew down to Dallas for some Centurion time – I mean why not – and it gave me a chance to test the new UBER / SPG promo.

While I was there I stayed at the Sheraton Dallas Hotel by the Galleria I spent 4k SPG points earned from my SPG AMEX card rather than paying cash for the room. I was interested to see if a free night would really qualify for the promotion and as you can see it did.

Not just that, but I also used an UBER credit from my referral link (we both can get $20 btw) to pay for the ride and I still earned points for that ride. Not bad at all.

Have you got your UBER / SPG points yet? – René
.
Editorial Note: This content is not provided by American Express. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed by American Express.
.

Gold Delta SkyMiles®
Credit Card from American Express®
Click HERE for more info

 

The reason Delta wins (no matter what they do to the award program).

This post contains references to products from one or more of our advertisers. We will receive compensation when you click on links to those products. For an explanation of our Advertiser Disclosure, and advertiser partners, such as American Express, visit this page.

rene in lax diamond service

You know it’s funny. Whenever my fellow bloggers or my self talk about Delta and whatever the latest negative change that has impacted the frequent flyer program, they always say something like:

“Delta is undeniably a well run airline with a solid product”.

And they are right. This past week I have been flying Delta almost nonstop. I have first hand seen weather impact me and so many others. I have seen tweets about so many failures on American & United’s efforts or lack of efforts to fix things. But Delta does things differently.

rene tweets landing lax

During my travels I have had issues but Delta fixed them, fee free, due to the weather waivers in place. Yesterday, with a tight connection in LAX I jokingly tweeted when we landed that I hoped the Delta Porsche would be waiting for me as it was going to be tight to make it from one side of the airport to the other.

And you know what, it was!

I spend a great deal of time debating so much Delta with my friend MJ on Travel, and all of the Delta award program changes HAS impacted his choices as I am sure it has others – but when it comes to taking care of elite flyers Delta just does a REALLY fine job. – René
.

.

Gold Delta SkyMiles®
Credit Card from American Express®
Click HERE for more info

 

Delta “secret” UBER elite Delta360 Medallion class is inviting new members

This post contains references to products from one or more of our advertisers. We will receive compensation when you click on links to those products. For an explanation of our Advertiser Disclosure, and advertiser partners, such as American Express, visit this page.

Delta360 invite one

If you have to ask you are not part of the club. Regular blog readers know Delta360 members are the biggest spenders with Delta and get lots of nice perks including regular Porsche service from gate to gate.

rene delta points and dave texasyankee LAX airport porche ride

There are a number of Delta360 blog readers (I am sure much to the chagrin of the mothership) and one of them was nice enough to share with me his invitation to join this elite “circle”.

Delta360 invite inside

What can a Delta360 member expect? Not much time in coach – like almost ever. Personal monitoring of their travels. Ask for any fee to be waived and Delta will do it. 72 hour Skymiles re-deposit rule – HA – yeah right, not for these folks. Pretty much the “rules” don’t apply.

The strange thing is some who were in last year are out this year. It is fun the program is still going and if you happened to get invited – congratulations – and you are spending way too much money on Delta ;-) – René
.

.

Gold Delta SkyMiles®
Credit Card from American Express®
Click HERE for more info

 

Follow along today #DeltaFirstClassSBN – Today is THE day!

This post contains references to products from one or more of our advertisers. We will receive compensation when you click on links to those products. For an explanation of our Advertiser Disclosure, and advertiser partners, such as American Express, visit this page.

1st class sbn

It’s here. 50,000 SkyMiles burned to fly FIRST class from South Bend International (SBN). Those are words I have LONGED to hear for decades of travel from my home town airport and today is the day it begins as a regularly scheduled flight.

You can follow along on Twitter and see each step along the way HERE!

Photo credit: ExpressJet

Photo credit: ExpressJet

Now I do think it is funny that Delta has chosen to put a CRJ700 on the shortest of the routes they fly from SBN. After all, despite the scheduled 1 hr & 5 min flight it is not much more than 30 minutes in the air – maybe why it is 100% on time ;-) .

I hope the MUCH longer SBN to Atlanta and the SBN to Minneapolis routes soon get CRJ700 services as well since these routes are not much fun on a CRJ200!

Anyway, I hope there is cake and balloons and tons of fan fair at the airport but I expect things will be as they always are at SBN today, that is nice local folks, good service and oh 1st class service to Detroit today! – René
.

Gold-Platinum-Reserve Delta SkyMiles®
Credit Cards from American Express®
Click HERE for more info

 

Is “Delta Giveth and Claweth Away” fair? It does work both ways so maybe!

This post contains references to products from one or more of our advertisers. We will receive compensation when you click on links to those products. For an explanation of our Advertiser Disclosure, and advertiser partners, such as American Express, visit this page.

will run for miles

My friend and fellow blogger Kathy had an unfortunate series of events courtesy of our beloved Delta yesterday. Before we go on and look at this, please read her post HERE.

OK now you are back (you did read her post – right)! First off let me say I have real sympathy for my friend as I would for anyone who had something like this happen to them. But we are talking Delta, after all, and they have made, and are making, a gargantuan amount of money on fees and up-sells and really have it down to a science now. I mean take a look:

  • Fees for bags
  • Fees for C+
  • Fees for changes
  • Fees for re-deposits
  • Fees for priority boarding
  • Fees for drinks & food
  • Fees for movies
  • Fees for wifi
  • Fees for +1 in Skyclub

And I could go on and on. The point I am making is that Delta is KING of extracting money from “you”. That is, unless you are an elite Medallion and can circumvent these fees.

Now here is where all this gets interesting to me and where I, who have been REALLY hard on Delta this year, do not 100% take Kathy’s side. Before I take Delta’s side on this, it is really sleazy of Delta to upgrade her and then “claw it away” for NO good reason. Had there been a good reason – then tough cookies. For example, a schedule or equipment change and then too bad. This was not the case and Delta SHOULD have put her back in 1st as promised when she was a medallion. After all, years of loyalty shows dedication and a loyal gesture on Delta part in return may engender and motivate renewed loyalty down the road.

However, they did go at least part way. She got dumped into main cabin coach. Delta did put her back in the “new and improved” Comfort Plus that should have cost her more as a non-elite Delta flyer.

This really takes us back to the point of this post. You see, Delta really does a bunch to reward those who “are” loyal to Delta. Not just those who maintain their status year after year, but those who climb the medallion ranks within a year. Let me explain.

Say you book an award trip as a Gold Medallion. You get NO free changes to those tickets. But, if you work your way up to Platinum, even though you book as a Gold, once you hit Platinum you get to change those tickets FREE all you want. The same basic rules apply to everything. That is, as you go up the medallion ladder you apply all the perks at the current time. Delta rewards you at the time you FLY or at your current status. Nice right?

But the same then applies the other way (mostly). As I have warned readers over and over this year to check all your flights if you are about to drop in status as most times Delta will NOT “claw back” perks unless things happen that can affect your reservation (then again Kathy is the exception to the rule). Basically you are riding on the coat tails of your old status and enjoy the “bonus” you had from your old status.

The bottom line that I do agree with Delta is that they are rewarding those who are loyal to the airline. If you are no longer loyal, why should they give you things FEE FREE when you no longer qualify for all the perks those who are loyal get. After all, do keep in mind all she purchased was a coach ticket and Delta will deliver on that and MORE!

What do you think? Should Delta have done more or did they in the end go above and beyond? – Rene

Delta should have for Kathy

View Results

Loading ... Loading ...

.
.

Gold Delta SkyMiles®
Credit Card from American Express®
Click HERE for more info

 

What are my favorite hotel cards? It really is all about perks and value!

This post contains references to products from one or more of our advertisers. We will receive compensation when you click on links to those products. For an explanation of our Advertiser Disclosure, and advertiser partners, such as American Express, visit this page.

my spg ihg and club carlson cards rene delta points blog

As you can see from the photo above, I hold three primary hotel cards and I use them! I use them for the points, the perks and all the other little bits that make staying away from home just a bit better (and more reasonable to afford). They are:

Let’s break these down one by one and why I hold and really like each one. Most would agree that StarPoints are some of the most valuable points anyone can collect. They can be sent to a HUGE number of partners. For me, personally, I most times spend my points on rooms as that is real value to me. Plus, by just holding this card, I get 2 stay credits and 5 night credits. This has been so important year after year to help me get and keep my Platinum SPG status and all the perks that elite status gives me when staying at SPG hotels.

Next we have the Club Carlson card. Once again the same rules apply when looking at a card. The points they give you are very nice when you first get it. Plus, you can get the new card bonus over and over. Also, when you HOLD the card, you get GOLD status for free and the perks that come with it. The last and maybe greatest perk is getting two nights for the price of one on points when you book two nights in a row. My wife also has this card so when staying say 4 nights somewhere we book two on my points then two on hers. Perfect!

The last card is just a forever keeper for me! The free night certificate at any IHG hotel (when there is space) can pay for YEARS of the $49 fee. Plus, IHG Platinum status is included when you HOLD the card. Plus this card comes with 70,000 bonus points after spend and you can get those bonus points AGAIN if it has been more than 24 months since you got them last time (please e-mail me for a link for this card).

So there you are. It really is that simple. I do call each year for a retention bonus and I suggest you do that not just with these cards but with ALL your travel cards. I am pleased with the treatment I get from these chains as well as the cards and they all save me a bunch of cash each year when on the road – René
.
Editorial Note: This content is not provided by American Express. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed by American Express.

Gold-Platinum-Reserve Delta SkyMiles®
Credit Cards from American Express®
Click HERE for more info

 

Delta C+ instruction sheet to flight attendants. OY! OH, my. Enjoy?

This post contains references to products from one or more of our advertisers. We will receive compensation when you click on links to those products. For an explanation of our Advertiser Disclosure, and advertiser partners, such as American Express, visit this page.

There really is no need to say anything but I think the mothership saw my post HERE!

Delta Comfort Plus FA instrutions

What do you think? Comments? Oh and please, this is a PG-13 blog so keep them clean! – René

[HT to Twitter follower DSF.]
.

.

Gold Delta SkyMiles®
Credit Card from American Express®
Click HERE for more info

 

Delta Air Lines responds to award “pricing issue” where Medallions were overcharged!

This post contains references to products from one or more of our advertisers. We will receive compensation when you click on links to those products. For an explanation of our Advertiser Disclosure, and advertiser partners, such as American Express, visit this page.

delta medallion cards

I have, at last, got an update from Delta SkyMiles PR representative Anthony Black who has advised me about yesterday’s award pricing issue I blogged about:

“We found the pricing issue, corrected it and are now identifying the impacted accounts to refund the overcharge of miles. This was not an attempt to display higher pricing for medallion members.”

I asked for additional information but this was all that was provided. The really sad part is the “fix” to the issue seems to be that Delta is now just charging EVERYONE the higher prices we found for elites. Plus, I would LOVE to know just how they are going to identify the impacted accounts!

Digging for more information on FlyerTalk the following was posted supposedly by someone who works for Delta:

“Delta had extra booking classes for enhanced medallion availability. They removed the enhanced availability a bit ago, but haven’t yet removed the fare classes that coincided with the enhanced availability. So when a Medallion’s logged in, it’s trying to pull from those enhanced fare classes, which are all zero’d out. Once they remove those enhanced fare classes, it’ll all be good”

That does sound reasonable to a certain degree as when you look at the fare codes for the awards from yesterday you will notice that the 17,500 award fare code for Medallions was NL or LEVEL 2 while the non-Medallion fare code was N or LEVEL 1 (fyi they are, in order, N, NL, ND, NS, NK).

Now to my thoughts on this all. Delta has done REAL harm with this one. They had already and keep doing REAL harm by first hiding the award charts and by continuing to hide them from us ALL. Delta can tell us they did not do this intentionally, but how can we trust them? Seriously? They cut perks and don’t have the decency to tell anyone. Everything they do in regard to the award program is sneaky and dubious at best.

I guess then we could look at it this way – let’s give them the benefit of the doubt and AGREE this was an honest and incompetent mistake of IT. Then Delta, since you have a track record of near worthless award IT information, give us the charts back as a way to say I AM SORRY?

Are you OK with Delta’s final answer in regard to this issue? – René
.

Gold Delta SkyMiles®
Credit Card from American Express®
Click HERE for more info

 

Opinion: Delta needs to scrap SkyMiles 2015 & win back our trust. This is how to do it.

This post contains references to products from one or more of our advertisers. We will receive compensation when you click on links to those products. For an explanation of our Advertiser Disclosure, and advertiser partners, such as American Express, visit this page.

What the Delta award chart should be

My wife and I have been married a long time – almost 30 years. We rarely ever have “strong disagreements” anymore as when there is an issue we settle it quickly. But years ago, there was this one time when we were arguing and my dear bride began to see in this one case that she was flat out wrong, but she wasn’t quite ready to admit it completely. In the end she concluded the discussion with :

“Well – I never said I was smart”!

We both stopped “disagreeing” and started giggling. Also know my dear wife is WAY smarter than me so that statement made it all the more funny!

Nice story, but what does that have to do with Delta Air Lines you may ask? Plenty. Yesterday I blogged about the current and ongoing issue where Delta is over charging it’s elites for redeeming their SkyMiles. Shocking? You bet and then again not really as we expect stuff like this and that is sad. This is just part of a massive problem with SkyMiles 2015. At some point Delta needs to stand up and say:

“We never said SkyMiles 2015 was smart”!

Trust is a HUGE part of frequent flyer programs. Folks go “ape” when any airline makes changes to a program without first letting it’s members know the change is on the way (and Delta is FAMOUS for doing this over and over and over). I think if you asked anyone who participates in the program if they trust Delta, specifically about SkyMiles, they would tell you that they have no trust left.

That can change and MUST change soon. Notice the chart I have tossed up on top of this post. Want to make everyone happy? Make a simple program everyone can trust! Make it simple. With Delta partners we must find “low” or level 1 space right now. There is no mid, high or other “level” space. Now if Delta wants to play with their inventory they can jack up as many awards as they want into the “flex” bucket. Sure folks will not like paying 2x the “saver” but they will accept the reality of what it is.

The same thing can work for business class. For example, 125,000 saver for Europe and then the MAX would be 250,000 or the “level 4″ award (when we could find those charts that is). Again, I think spending that many points for such a trip is crazy, but most folks would grumble and pay that if they see that for their perfect days that is just the price it is.

This type of system also makes future price changes super simple. Add 5,000 to saver then it adds 10,000 to flex. I think most expect price increases now and then and if Delta were to just do this, say every 2 years and do this consistently EVERY 2 years or so it will be an expected thing and people can plan and adjust bookings. Again, it will not be popular but will be accepted as the way it is.

Bottom line about all this is simplicity is beautiful. Most folks don’t want to spend the time to learn all there is to learn about programs. But if you make the choices so clear cut that ANYONE can understand them (again, not saying like them), then it builds trust and confidence moving forward.

Do I think Delta will listen to me and do anything remotely like this? No. I fully expect the program to get worse and maybe MUCH worse real soon. This sure is a sad year for Delta frequent flyers! – René
.

Gold-Platinum-Reserve Delta SkyMiles®
Credit Cards from American Express®
Click HERE for more info

 

Delta pushing hard with ANTI-Union message – at airports, online & more! – BeDeltaBeDifferent.com

This post contains references to products from one or more of our advertisers. We will receive compensation when you click on links to those products. For an explanation of our Advertiser Disclosure, and advertiser partners, such as American Express, visit this page.

delta anti union site bedeltabedifferent-com delta points blog from atl airport

On my way to the airport Saturday, just before my live radio spot from the “F” Delta Skyclub, I could not miss the advertising for BeDeltaBeDifferent.com on the back of the bus in front of us. Here is some web info about the site (run by Delta).

Domain Name: BEDELTABEDIFFERENT.COM
Registrar: WILD WEST DOMAINS, LLC
Whois Server: whois.wildwestdomains.com
Referral URL: http://www.wildwestdomains.com
Updated Date: 28-jan-2015
Creation Date: 28-jan-2015
Expiration Date: 28-jan-2016

delta site for the anti union folks

So this is Delta’s response to FAs and why the mothership thinks it is a BAD idea for them to join a union.

I have no stake one way or the other in this other than being a Delta Diamond Medallion flyer. I know, as you can see from this ever growing frustration from almost always unannounced devalutions Delta has imposed on me over the years.

One of the most interesting quotes to me is from one of the FAs in the Delta video who says:

“I don’t want another union in to destroy this beautiful company and what it has” – Delta FA

WoW. So a vote to join will destroy Delta? I hope shareholders are made aware of this.

Personally I think making every loyal Delta flyer angry, crazy and nuts from a constant flow of devaluations, cuts and destruction of the Medallion and frequent flyer programs week by week by Delta managment is more of a threat to “destroy this beautiful company” – but that is just me.

So you tell me (and please keep it clean). What do you think of this battle and who do you think will win? I would love your feedback.- René
.

Gold-Platinum-Reserve Delta SkyMiles®
Credit Cards from American Express®
Click HERE for more info

 

Did you miss my live radio visit to Rudy Maxa’s World? Here is the podcast.

This post contains references to products from one or more of our advertisers. We will receive compensation when you click on links to those products. For an explanation of our Advertiser Disclosure, and advertiser partners, such as American Express, visit this page.

rudy maxas world

Yesterday, from upstairs in the Delta “F” concourse Skyclub, I had the privilege to be back on the nationally syndicated radio show with Rudy Maxa. Rudy was asking about the ongoing shocking situation about Delta removing the award charts from the website for us to reference.

If you happened to have missed that live broadcast you can hear the podcast of the part at the 33 minute mark HERE on Rudy’s site.

Also, if you did not catch another podcast I did on Hawktalk you can swing over John Hawkins site and catch a fun discussion about points, blogging and more. – René
.

.

Gold Delta SkyMiles®
Credit Card from American Express®
Click HERE for more info

 

Delta MGT has “lost it” – Completely out of touch with reality & loyal flyers!

This post contains references to products from one or more of our advertisers. We will receive compensation when you click on links to those products. For an explanation of our Advertiser Disclosure, and advertiser partners, such as American Express, visit this page.

brain scan meth user

From Wikipedia

Now please understand I am in no way saying or implying that ANY of the Delta MGT people use illicit substances. However, when you look at the past week’s public statements you just have to wonder what the color of the sky is in the world they live in? #TRUTH

I mean, without going into it I am still totally in shock from the geopolitical insanity of Richard Anderson’s public blunder and his NON- apology (like saying sorry that I offended you but not for what I said). My fellow BoardingArea bloggers have covered this better than I ever could and have shared what I feel about this topic very well.

But I was quoted this week in Bloomberg News as well as in Yahoo Finance and the PR manager of Delta SkyMiles responded to questions about #AwardChartGate in a manner that just about made me fall off my chair.

First from Bloomberg we have:

“Delta believes the move gives customers a more accurate view of prices, said Anthony Black, a spokesman.”

No, Mr. Black, it does not at all show an accurate view of prices, as I showed the other day, that you can end up paying MORE for a ticket with points than cash. Let’s move on to the Yahoo Finance one as it is even more shocking:

“There is a segment of people who rely on award charts, but the overwhelming majority doesn’t look at the charts,” – Anthony Black

Oy. So, because most people don’t use it, that is one reason to hide the award charts that Delta still uses, but no longer publishes. Does that sound remotely sane to you? Let me give you a comparison. Have you ever read all 73,994 pages (as of 2013) of the U.S. federal tax code? Me neither, but I pay taxes each year and I am sure you do to. Would you be OK if they did not publish the tax code and said “just trust us” and we will tell you what to pay?

Yeah, I think the same way as you.

So, I can use a number of ways to access the part of the award charts, sorry, tax code that applies to ME or, worst case, I can hire ADAM for award booking, sorry again, a tax person to consult the tax code to help me not OVER PAY MY TAXES!

Now let’s look at the recent quotes and comments and justifications of the changes and hollow justifications for dumping the award charts:

“Black also pointed to recent positive changes in the SkyMiles frequent flier program. For example, Delta is now making more award space available at the lowest mileage level and allows one-way award seats. Delta’s removal of the award chart hasn’t impacted customers using their rewards for travel, according to Black — there were roughly twice as many award tickets issued in January 2015 than there were during the same period in 2014. In addition, Delta finds that about 90% its of award travelers are looking for domestic, economy class award tickets for 25,000 miles, and it contends that only a small number of its 94 million SkyMiles members were interested in viewing the award chart.” – Yahoo Finance

As usual, let me correct this information from Delta and the “positive changes” to SkyMiles? You mean like THESE last year or THESE this year?

I will agree, for about a week or two, at the first part of the year, there was slightly better access to LEVEL 1 awards – that seems to have dried up now. I am also not shocked about the higher redemption in 2015 because everyone is terrified about what the next devaluation will be and this is one of the reasons I have worked HARD to book almost 1 million SkyMiles worth of award tickets this year.

As to the last one, I am sure most ARE searching for 25,000 point award tickets, but they can be VERY hard to find. Now if 90% of SkyMiles members are spending their SkyMiles this way then they are doing it wrong. They are MUCH better off not collecting SkyMiles but either Chase Ultimate Rewards or Barclay’s Arrival Plus or the old Northwest travel card from US Bank FlexPerks points to spend as they will have much better access to domestic awards without frustration.

I could go on and on, but it really is pointless. Delta has just lost it. They are beyond out of touch with reality and what flyers want. Something has to change or I think the departure from Delta will soon be a flood of loyal flyers.

I hope you have a great weekend and be sure to tune in to the Rudy Maxa’s World national radio show just before lunch today (ie 11:45AM) as I continue this discussion with Rudy! – René
.

.

Gold Delta SkyMiles®
Credit Card from American Express®
Click HERE for more info