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You know what I really like? I really like Swedish waffles. They are one of the nummiest things on the plant. They are crisp, great with whipped cream and jam or fruit or just with butter and cream. I don’t like it when Delta plays games with us and all this “waffling” on the JFK upgrades.
In this post I talked about this change and all the questions we do not have answers to. Delta has NOT in black and white anywhere posted just what has to happen to get these upgrades (could be the lack of leadership in Skymiles for now). If you try to book a flight Delta.com still shows NOT upgrade eligible – but wait – they are for DM & PMs? Is this more false advertising? If it is NOT in print anywhere I guess it is not and also this way they can pull the “rug” out from under these upgrades as they never “really” existed right? I would not be surprised to see them go away at some point rather than become official. We shall see and I hope I am wrong.
So what we have to do is turn to the next best thing to learn about Delta policy changes, that is Delta’s second source, FlyerTalk, where Delta loves to publish official changes, sometimes even BEFORE it puts them up on the best source for real and accurate information, Delta.com.
There is a LONG thread on the upgrade change and rather than have you read all 100+ posts here is the relevant data to know (since Delta will not tell us) plus some updates from readers as well:
- Delta reps are misinformed or will give you lots of wrong info. Especially with this, but also with all things Delta if you don’t like the answer, hang up, call back. Again and again if need be. The good part about no official policy is we can game them back just like they are gaming us.
- I would start calling, if you are a DM & PM, 5 days out. Why when all the “facts” (there are none) say it is only 6 hrs before flight? Since there are no official rules if you can get a rep to put you on the upgrade list at the 5 day mark, why not.
- Award tickets could work too for this upgrade even though officially not OK (again there are no real rules so up to you to press it).
- Be the last to board if you really want the upgrade. This is common if you are on other flights and the 1st class cabin has “checked in full” but has not yet “boarded full”.
- You may be automatically added to the list but at the 6 hour mark you had better have a rep confirm you are on the list. Preferably a real person like a Skyclub rep (even if not a SC member) or a GA. Your gate will not be open 6 hrs beforehand, but I would ask a Red Coat to check when they are done with another flight. Keep in mind some phone reps will tell you it is ONLY automatic and there is nothing you can do to change this (right)!
- Some say your fare class is the determining factor for being auto-added to the list. I would rather follow the above steps to confirm I am on the list.
- I hope you are seeing a pattern here that it is the wild west since there is no real guidance from mothership. Some reps say if you are not added BEFORE the 6 hour window you cannot get the upgrade – sigh. You see the reason to start trying to be added to the list as far as 5 days out.
- If you are flying with a companion, even on different PNRs, it is worth attempting to request the upgrade for both at least 24hrs before flight. Again, with no clear rules, press what is in print for normal upgrade rules.
- Once onboard, if you are a DM or PM, and there are still open seats, I sure would ask an FA if you can upgrade onboard as Delta clearly is offering these upgrades to DM & PMs again. All they can say is NO and you can say “I guess this crew is NOT striving for five today” and see what happens!
- Don’t expect RU certs to work as they are still, from what I have been told, not coded to work on the JFK route. You are still stuck burning GU certs, but I would not do it. I would try all these other routes as a DM. I would hope Delta will change this since PMs can upgrade on this route, should not their Choice Benefit’s RU certs work as well?
- The fly Delta app may show you on the upgrade list or it may not. If you are on the list via the APP or the GIDS I would do a screen shot or a photo of the list should you run into issues closer to boarding and a GA says you are not on the list or cannot get the upgrade. You can then show them you were on the list and should get the upgrade.
This is where we stand for now. I still find it just mind numbingly ridiculous that a MAJOR policy elite change like this has no more clear direction. This is one of the few good things Delta has done recently even though it is a waffle on the previous ridiculous change; they should be promoting this and implementing and bragging about this on facebook, instagram, the Delta blog and twitter, not hiding and letting FlyerTalk members discern the facts of this hidden policy. But if we want to get this new non-published perk it is up to us to do the work to get it.
Gosh, I hope this is not what we have to look forward to under Skymiles2015, but it sure feels like this is what we can expect as Delta changes heading mid flight adjusting to the storms of anger from upset frequent flyers to all the new “enhancements” on the way!- René
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