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Time to help a reader out. Let’s call him Bob (I know I have a bunch of Bob readers). You see he paid for a 3 year membership back before the only thing they started serving was “skunky beer” and cheap drinks for free. He was under the assumption that the same quality standards he started with would be there for the 3 years of his membership. Clearly he was mistaken as, with anything, Delta rules can change all the time (as we have seen this year – with more on the way I am sure – gosh my head hurts each time I hear the word “enhancement” from the mother ship)!
Anyway, here is, with his permission, the letter he got back from Delta about his complaint about the changes to the Skyclub. It also says what Delta offered him should he want to cancel (he asked about options):
Dear Mr. Bob
RE: Case Number 1 billion (ok I made that number up)
Thank you very much for taking the time to offer us your feedback. We are sorry to hear of your disappointment in the changes of our beverage selections.
Occasionally, we review our membership rates and Club offerings and make changes based on competitive information, financial considerations, customer feedback and other factors. Please keep in mind that many airport lounges do not offer complimentary alcoholic beverages, but were proud to offer a selection of well-known complimentary beverages, plus other perks and amenities like healthy snacks, free Wi-Fi and personalized flight assistance. Ultimately, our goal is to offer you quality products and services at a reasonable price so that you receive a great value for your membership.
Delta Sky Club memberships are non-refundable. As a one time exception, we can offer a pro-rated refund if you would like to close your Delta Sky Club membership because of the beverage changes.
We trust you will understand our position on these changes. We will share your concerns with our Sky Club Marketing Team. We hope you will continue to make Delta your airline of choice.
Your Delta Sky Club Team
So there you are my dear readers. What do you say. What do you think Bob should do? Should he keep his membership? Should he cancel ‘as a matter of principle’ or ‘to demonstrate his point’ and just take the pro-rated refund? Should he take “door number 3″ that is another choice – if so what choice. Should he as a Delta flyer just get a Delta Reserve card that get’s him access (hello)? Please help him out as he has requested your help in this matter and I am way too close to “Skunkygate” to give an unbiased suggestion. This way both the Sky Club Marketing Team and Delta Points readers can share their concerns and thoughts about these undrinkable choices facing us behind the glass doors! – René
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