Consumer advocate Chris Elliott put up a two part interview with Allison Ausband who is Delta Air Lines’ vice president for reservation sales and customer care. One of the questions and quotes was:
You recently changed your baggage interlining policy, so luggage isn’t automatically transferred when a customer is traveling on another airline using two tickets. Have you had any complaints about that?
No, that issue hasn’t popped up.
I commented that – really?, No complaints? And said this on Flyertalk and was criticized due to the fact that the policy has yet to start. But, this is a big deal. You can read more about baggage interlining HERE to find out just what we are talking about.
Maybe, just maybe, Delta is rethinking this. Time will tell. Is this an issue that will affect you and your Delta travels? – Rene
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