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Consumer advocate Chris Elliott put up a two part interview with Allison Ausband who is Delta Air Lines’ vice president for reservation sales and customer care. One of the questions and quotes was:

You recently changed your baggage interlining policy, so luggage isn’t automatically transferred when a customer is traveling on another airline using two tickets. Have you had any complaints about that?

No, that issue hasn’t popped up.

I commented that – really?, No complaints? And said this on Flyertalk and was criticized due to the fact that the policy has yet to start. But, this is a big deal. You can read more about baggage interlining HERE to find out just what we are talking about.

Anyway, take a look what has now popped up HERE on Delta.com (btw it looks like a typeo as 2012 should read Jan 2013):

Maybe, just maybe, Delta is rethinking this. Time will tell. Is this an issue that will affect you and your Delta travels? – Rene

 

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Posted by rene | 7 Comments

7 Responses to “Is Delta Air Lines backpedaling on its new baggage interlining policy?”

  1. Dan says:

    Thanks for the update, Rene! The policy – if implemented – would be idiotic. I rarely check my bags or connect to another flight, but I would not fly DL if I had to do this in the future.

  2. Delta Points says:

    @Dan – txs, this, what YOU SAID, is what Delta NEED to hear. I think this move is just to give partners time so they can charge more fee’s but this is JUST a guess so who knows. Comment like yours, done on Delta.com, could help! My thanks again!

  3. Stephan says:

    Would be really bad it they do do this. I travel AS – DL rt. all the time. What a pain!

  4. GUWonder says:

    Delta will likely try this again but with more advanced notice before implementation.

  5. Ryan says:

    Wouldn’t affect me most likely, but it will plenty of others so hope to see it gone/not implemented.

    btw, your headline has a typo – you have “it’s” instead of “its”

  6. Carol Blue says:

    Thanks for this, Rene. We just did something similar with UA and had to recheck our bags in Lisbon and pay TWO additional baggage fees as a result. I hope Delta realizes that it’ll lose business if they implement this change.

  7. Delta Points says:

    @Ryan – txs for comment and typo is fixed – Rene

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